Frequently Asked Questions
Everything you need to know about your Alexandria Store experience.
What is the shipping time for my beauty products?
We typically process orders within 1-2 business days. Standard shipping within the continental US takes 3-5 business days, while international shipping may take 7-14 business days depending on your location.
Are your products cruelty-free and vegan?
At Alexandria Store, we are committed to ethical beauty. 100% of our products are cruelty-free, and most of our collection is vegan-friendly. Please check the individual product descriptions for specific ingredient details.
What is your return policy for opened items?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you received a damaged or defective item, please contact our support team immediately for a replacement.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website where you can monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Afterpay for eligible orders.
Do you offer samples with purchases?
Yes! We love letting our customers try new things. Every order over $50 includes two complimentary deluxe samples of our best-selling skincare or makeup products.