Returns & Exchanges

At Alexandria Store, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we offer a 30-day window for returns and exchanges on items in their original, unopened condition.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack the unused beauty products in their original packaging to ensure they are protected during transit.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund or exchange will be processed within 5-7 business days.